


ProzessmanagementEine Organisation kann nur dann existieren, wenn ihr Betriebssystem funktioniert und das sind eingespielte Prozesse. Ein klarer prozessorientierter Rahmen ist daher das A und O fr die Umsetzung von Strategien. Inhalte sind die Kernelemente des Prozessmanagements und das Handwerkszeug fr die praktische Umsetzung. Die Bedeutung und Notwendigkeit von Prozessmanagement hat sich radikal gewandelt. Standen frher noch Zertifizierungen und
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